We strive for 100% satisfaction. If you’re not happy with your purchase, here’s how we handle it:

Return Window:

• Returns accepted within 5 days of delivery.
• Only unused, original-condition items with tags are eligible.

Non-returnable Items:

• Custom cut lengths
• Clearance/sale items

Refund Process:

• Once we receive and inspect your return, your refund will be processed within 5–7 working days via original payment method.

How to Initiate a Return:
Email us at support@twirlthread.shop with your order number and reason. We will guide you through the next steps.